Support FAQs

Orders & Support

How can I place an order?

Add items to your cart and complete checkout on this site. We accept the payment methods shown at checkout.

What payment methods do you accept?

Payment methods available at checkout (cards and any other options Shopify Payments enables for this store).

How long will it take to receive my order?

Orders are processed in 1–2 business days (Mon–Fri, Mountain Time). Standard shipping then takes about 3–7 business days; expedited 2–3 business days where offered. Estimates are not guaranteed.

Can I track my order?

Yes. You receive a shipping confirmation email with a tracking number when your order ships. Allow up to 24 hours for tracking to update.

What if I have questions or need assistance with my order?

Email info@thegemllc.com or call (225) 230-8586. Support is Monday–Friday, 9:00 AM–5:00 PM Mountain Time. We reply within 1 business day.

Support FAQs

Shipping & Returns

Do you offer international shipping?

No. We currently ship only within the United States, including Alaska, Hawaii, and U.S. territories.

How long does shipping take?

After processing (1–2 business days): standard 3–7 business days; expedited 2–3 business days where offered. Carrier delays can extend transit times.

What is your return policy?

You may request a return within 30 days of delivery for unopened, unused items in original sealed packaging. Opened supplements cannot be returned for safety reasons. Full details are in our Refund & Return Policy.

How do I initiate a return?

Email info@thegemllc.com with your order number and reason. Wait for return authorization before shipping anything back.

What if my order arrives damaged or there is an issue with the product?

Contact us within 7 days of delivery at info@thegemllc.com with photos of the item and packaging. We will make it right; for damaged/defective/wrong items we cover return shipping.

Support FAQs

Product Info

Are your products vegan?

Some products may be plant-based; others may not. Check each product page for ingredients and allergen information. Do not assume every item is vegan.

Are your products organic?

Not all products are certified organic. See the product page and label for certifications that apply to that specific item.

Are your products cruelty-free?

See the product page for any claims that apply to that specific item. Contact us if you need clarification on a product.

What are the main ingredients used in your products?

Ingredients are listed on each product page and on the product label. Always read the label before use.

Are your products suitable for gluten-free diet?

Some products are labeled gluten-free; others are not. Check the product page and label for the specific item.

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