Terms of service

Terms of Service

Last updated: August 29, 2026

This store is operated by GEM LLC, a New Mexico limited liability company. By visiting this store or placing an order, you agree to these Terms of Service.

1. Eligibility

You must be at least 18 years old, or the age of majority in your state, to place an order. By ordering, you represent that you meet this requirement and that the information you provide is accurate.

2. Health disclaimer — please read

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

The products sold in this store are dietary supplements and food products. They are not drugs. Nothing on this website is medical advice, and nothing here should be used as a substitute for advice from a licensed healthcare professional.

Consult your physician before using any product sold here, particularly if you are pregnant or nursing, are under 18, have a medical condition, or take prescription medication. Discontinue use and seek medical attention if you experience an adverse reaction.

Always read the product label before use and follow the directions on the label. Individual results vary. Statements made by customers in reviews or testimonials reflect their individual experience and are not a guarantee of results.

3. Allergens

Product labels list ingredients and allergen information. If you have a food allergy or sensitivity, read the label carefully before use. Contact us at info@thegemllc.com if you have questions about a specific ingredient.

4. Products, pricing, and availability

We make every effort to display products and prices accurately. Colors and packaging may vary slightly from the images shown. Prices are in U.S. dollars and may change without notice. We reserve the right to limit quantities, to refuse or cancel any order, and to correct pricing or description errors — including after an order has been placed. If we cancel an order after payment, we refund it in full.

5. Orders and payment

Placing an order is an offer to purchase. We accept your offer when we ship the order. Payment is processed at checkout by our payment provider. You represent that you are authorized to use the payment method you provide.

6. Shipping and returns

Shipping is governed by our Shipping Policy and returns by our Refund Policy, both of which are part of these Terms.

7. Reviews and submissions

If you send us comments, reviews, or other content, you grant us a non-exclusive, royalty-free license to use, reproduce, and publish it. You are responsible for the content you submit, and you agree not to submit anything unlawful, false, or that infringes the rights of others. We may edit or remove submissions at our discretion.

8. Acceptable use

You agree not to use this store for any unlawful purpose, to interfere with its operation or security, to scrape or copy its content for a competing purpose, or to transmit malicious code.

9. Intellectual property

All content on this store, including text, images, logos, and design, is the property of GEM LLC or its licensors and is protected by applicable intellectual property law. You may not reproduce it without written permission.

10. Third-party links

This store may link to third-party websites. We are not responsible for their content, products, or privacy practices.

11. Disclaimer of warranties

Except where prohibited by law, the store and the products are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability and fitness for a particular purpose. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

12. Limitation of liability

To the maximum extent permitted by law, GEM LLC and its members, managers, and employees will not be liable for indirect, incidental, punitive, or consequential damages arising from your use of the store or the products. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold harmless GEM LLC from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

14. Governing law and venue

These Terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Bernalillo County, New Mexico, and you consent to their jurisdiction.

15. Severability and changes

If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. We may update these Terms at any time; the version in effect is the one posted on this page, and the "last updated" date reflects the current version.

16. Contact

GEM LLC · 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110 · info@thegemllc.com · (225) 230-8586