Privacy policy

Privacy Policy

Last updated: August 29, 2026

This Privacy Policy explains how GEM LLC ("we", "us", "our") collects, uses, and discloses your personal information when you visit or make a purchase from this store.

Personal information we collect

Information you give us: name, billing and shipping address, email address, phone number, and order details. Payment card details are entered directly with our payment processor and are never stored on our servers.

Information collected automatically: device and browser type, IP address, time zone, pages viewed, referring site, and interactions with the store. This is collected through cookies, log files, and similar technologies.

Information from third parties: our payment processor may share limited transaction and fraud-screening data with us.

How we use your information

  • To process, fulfill, and ship your orders, and to send order confirmations and shipping updates
  • To provide customer support and respond to your inquiries
  • To screen orders for fraud and to comply with applicable law
  • To improve the store and understand how customers use it
  • To send marketing communications, only where you have opted in

Who we share it with

We do not sell your personal information. We share it only with service providers who need it to operate the store:

  • Shopify Inc. — our e-commerce platform, which hosts the store and processes orders
  • Payment processors — to authorize and settle payments
  • Shipping carriers — to deliver your order
  • Email service providers — to send transactional and, if you opted in, marketing emails

We may also disclose information when required by law, subpoena, or other lawful request, or to protect our rights.

Marketing emails

We send marketing emails only to people who have opted in. Every marketing email contains an unsubscribe link, and we honor unsubscribe requests promptly, in accordance with the CAN-SPAM Act.

Cookies

We use cookies that are necessary for the store to function (such as keeping items in your cart), as well as analytics cookies. Most browsers allow you to refuse or delete cookies; disabling necessary cookies may prevent parts of the store from working.

Your privacy rights

Depending on where you live, you may have the right to:

  • Know what personal information we hold about you and request a copy
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of the sale or sharing of personal information — we do not sell or share personal information for cross-context behavioral advertising
  • Not be discriminated against for exercising these rights

Residents of California (CCPA/CPRA), Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may exercise these rights by emailing info@thegemllc.com. We will verify your identity before acting on a request and will respond within the period required by applicable law.

Data retention

We keep order records for as long as necessary to fulfill the purposes described here and to meet legal, tax, and accounting obligations.

Children

This store is not directed to children under 13, and we do not knowingly collect personal information from them. Our products are not intended for children. If you believe a child has provided us personal information, contact us and we will delete it.

Security

We use industry-standard safeguards, including encryption in transit, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy to reflect changes to our practices or to legal requirements. The "last updated" date above reflects the current version.

Contact

GEM LLC · 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110 · info@thegemllc.com · (225) 230-8586