Shipping policy

Shipping Policy

Last updated: August 29, 2026

Where we ship

We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. We do not ship internationally at this time.

Order processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Orders placed before 12:00 PM Mountain Time on a business day are typically prepared for shipment the same day; orders placed after that, or on a weekend or holiday, are prepared on the next business day.

Processing time is 1 to 2 business days and is separate from transit time.

Delivery estimates

  • Standard shipping: 3 to 7 business days after processing
  • Expedited shipping: 2 to 3 business days after processing, where offered at checkout

Delivery estimates are provided by the carrier and are not guaranteed. Weather, carrier delays, and peak seasons can extend transit times.

Shipping costs

Shipping costs are calculated at checkout based on destination and order weight, and are shown before you complete your purchase. Any promotional free-shipping threshold in effect will be displayed at checkout.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Please allow up to 24 hours for tracking to update.

Incorrect addresses

Please review your shipping address carefully at checkout. We are not able to reroute a package once it has shipped. Orders returned to us due to an incorrect or incomplete address may be reshipped at the customer's expense.

Lost, stolen, or delayed packages

If tracking shows your order as delivered but you have not received it, please check with members of your household and neighbors, and contact your local carrier first. If the package cannot be located, contact us at info@thegemllc.com within 7 days of the delivery date and we will help you file a claim with the carrier.

Storage of perishable and temperature-sensitive items

Some of our products are food items. We recommend that you retrieve your package promptly after delivery and store it as directed on the product label.

Contact

GEM LLC · 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110 · info@thegemllc.com · (225) 230-8586