Cancel Subscription

We're sorry to see you go. Our subscription program does not yet have a self-service account portal, so cancellations are handled directly by our support team to make sure your request is processed correctly.

How to Cancel

You can cancel your subscription through either of the following channels:

• Email: Send a cancellation request to info@thegemllc.com with your order number or the email address used at checkout.
• This page: If you reached this page from an order confirmation or billing email, reply to that email, or contact us at the address above and reference "Cancel Subscription" in the subject line.

What Happens Next

We process cancellation requests within 1 to 2 business days of receiving them. You will receive a confirmation email once your subscription has been cancelled. Cancelling stops all future charges; it does not automatically refund a charge that has already been processed. If you are requesting a refund for a recent charge, please say so in your message.

Before You Cancel

If your subscription isn't working for you, let us know — we may be able to adjust your order frequency, product selection, or delivery date instead of cancelling. Email us at info@thegemllc.com and we'll help.

Questions

GEM LLC · 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110 · info@thegemllc.com · (225) 230-8586